We stand behind all the medical care and advice we provide. If you ever have any questions you can message or call our medical team anytime. If you aren't happy with the service we offer a 100% satisfaction guarantee and refund policy.
Have questions about your payment? Or if you would like to place your order with a live Rex MD representative, call us at 866-294-3772.
It's completely free to sign up for a REX MD account - there's no membership fee, and your private one on one doctor consultation is free as well. Your costs are entirely limited to the price of your medication once prescribed, shipping is included, and we're confident that we offer the lowest prices around for genuine E.D. medication.
After you submit your information, our doctors will reach out to you privately for any follow-up questions they might have. If you complete a visit and the doctors determine you are unsuitable for treatment with E.D. medications, we will refund you 100% of what you paid and offer you a suggestion for next steps.
Our doctors are available:
• Monday-Friday 9am - 7pm (EST)
• Saturday-Sunday 10am - 5pm (EST)
After you complete your order by submitting your information and verification details, within 24-48 hours, one of our doctors in your state will review your information and make an informed decision on whether or not to prescribe your medication. In certain states, you may be required to do a video/audio consultation with the physician for further review. We'll let you know if this is the case, so keep an eye on your messages in case your doctor has any follow-up questions. For most visits, your medication will be prescribed and shipped discreetly within 36 hours.
After your doctor approves your prescription, our partner pharmacy will immediately fulfill and deliver your medication in a discreet package. Once shipped, if you've elected to receive alerts, you'll be informed via email or SMS. If not, all information can be found in your secure member portal, including tracking information. Most of our communication can be found in your secure member portal because it is the most private and secure location for your personal information.
Our guided medical questionnaire contains specific questions about your symptoms that helps our doctors use evidence-based guidelines to determine if it is appropriate to prescribe medication.
Your doctor will review your medical history
Your doctor will review your online visit answers and ask for any other information if necessary to determine the appropriate treatment for you.
Verify your order
A valid US government issued ID verification is required in order for your physician to treat you. Depending on telehealth requirements in your state, your doctor will reach out over the phone or schedule a video/audio call with you through the secure messaging portal on your account.
Your treatment will arrive in 2-4 days!
Our pharmacy will process your order shortly after your doctor prescribes your medication and will deliver it straight to your door with free 2-day shipping.
Join the VIP Club and save 20% OFF YOUR ORDER TODAY & all future orders!
No obligation, cancel anytime. You can call us at (866) 294-3772, email us at [email protected], or log into the member portal to modify, cancel, or change your membership.